The CPI (Continuous Permanent Improvement) Coach

Continuous Permanent Improvement (ASQ 2014) and The Strategic Knowledge Management Handbook (ASQ 2015)                  

DOWNLOAD: Preview - The Strategic KM Handbook.pdf

DOWNLOAD: Preview - Continuous Permanent Improvement.pdf 

DOWNLOAD: Publications brochure.pdf

 
Arun Hariharan is the author of two books. Both books have been published by the American Society for Quality (ASQ), and have forewords written by eminent experts in the respective fields. 

Continuous Permanent Improvement 

Forewords by: Dr. Mikel J. Harry (co-creator of the Six Sigma Quality methodology) and Dr. Kewal K. Nohria (former Chairman, Crompton Greaves Ltd.)

Customer Rating: 5 Star customer rating on ASQ and Amazon

Contents: A Quality-strategy book  based on nearly 3 decades of experience in helping organizations to implement strategic quality programs with substantial and sustained business results. It has a strategic focus, covers all aspects of Quality "wing-to-wing", and provides a step by step implementation path

Interview: ASQ’s interview with the author on the release of this book can be seen at: http://asq.org/blog/2014/07/establishing-a-culture-of-excellence-a-conversation-with-arun-hariharan/

Book review: A review by an independent expert can be seen at: http://qualityandinnovation.com/2014/07/20/continuous-permanent-improvement/

Who should read: Business leaders / CEOs, senior and middle managers, quality / excellence professionals, Business students

How to order? More details about the book and ordering information available at http://asq.org/quality-press/display-item/index.html?item=H1466

 

The Strategic Knowledge Management Handbook

Foreword by: Peter A.C. Smith (Publisher and Managing Editor of the Journal of Knowledge Management Practice (world KM ranking #7)

Contents: A practical guide to implement a strategic Knowledge Management (KM) program in any organization. Based on many years of experience in helping organizations to implement strategic KM programs with proven results. One of the few KM books that talks about actual first-hand implementation experiences in KM, and provide a practical implementation path.

Interview: ASQ’s interview with the author on the release of this book can be seen at http://asq.org/blog/2015/09/how-does-knowledge-management-complement-quality/

Who should read: Business leaders / CEOs, senior managers, KM professionals, Business students

How to order? More details about the book and ordering information available at http://asq.org/quality-press/display-item/index.html?item=H1488

 

 Book Title: Humor in Quality

Author: Arun Hariharan

Publisher: Arun Hariharan

Contents: This book highlights the funny side of Quality with hilarious stories and anecdotes. Many of them contain valuable lessons as well.

Who should read: Business leaders / CEOs, senior managers, KM professionals, Business students

How to order? Available at a special low price on Amazon at: http://www.amazon.in/Humor-Quality-Arun-hariharan-ebook/dp/B018EI85T2/ref=sr_1_1?s=books&ie=UTF8&qid=1448446516&sr=1-1&keywords=arun+hariharan 

Users outside India use the following link: http://www.amazon.com/Humor-Quality-Arun-hariharan-ebook/dp/B018EI85T2/ref=sr_1_1?s=books&ie=UTF8&qid=1448446516&sr=1-1&keywords=arun+hariharan

All three books are relevant to any business—manufacturing or service, and also in education, not-for-profit, government, and other types of organizations. They are written for business leaders and executives; and particularly addressed to CEOs and senior management to help them understand how they can use Quality and KM as key STRATEGIES to achieve their business objectives. 

All three books are based on many years of first-hand experience of helping the implementation of these concepts at several companies with significant business results, including some award winners in Quality and KM. The books largely tells their story through real examples.

These books are the distillation of experiences and lessons learned from successes and mistakes in nearly three decades of experience in Quality and KM in a variety of companies and industries as diverse as financial services, telecom, manufacturing, conglomerate, and management consulting. Not being about any specific companies or industries, the contents of the books can be applied in any industry—service or manufacturing or government or education or nonprofit.

The target audience of this book is business, functional, and quality or KM leaders. Business schools and students may also use them as text or reference books for courses on business excellence / quality or KM. The purpose of these books is to share the experience and results of organizations that have derived substantial and sustained business results by focusing on continuous permanent improvement / Quality and KM. These books aim is to strengthen the belief of the reader in the strategic importance of Continuous Permanent Improvement (CPi)and Knowledge Management, because the stronger your belief, the bigger and more sustained will be your results. The books also cover challenges related to mind-sets and other change management aspects that leaders typically will need to grapple with. Some of the very effective improvement methods and tools are explained in simple language with real examples, with senior business leaders in mind.