Companies that Arun Hariharan has helped with Business Excellence have achieved breakthrough business results through Excellence, and successfully sustained these results year after year. A few examples of such direct results from Business Excellence are given below :
Direct results of Quality initiatives in a 5-year period includes INR 11 billion in cost-savings and INR 70 billion in revenue / topline. Return on Investment in Quality 50 times in 5 years! Returns from year-one itself.
Quantified improvement in Service Quality & Customer satisfaction
Quality initiatives in a 3-year period was INR 1.25 billions. Arun delivered a 16-times return on investment on the group's Six Sigma program.
80% improvement in Customer Satisfaction scores
Organizational culture transformation