The CPI (Continuous Permanent Improvement) Coach

Founder & CEO's Profile

Arun Hariharan is an author and a Business Excellence / Quality, Knowledge Management (KM) and Performance Management practitioner and author with 3 decades of international professional experience. He has helped several large companies in diverse industries achieve substantial and sustained business results and competitive-edge through and Business Excellence / Quality and KM strategy and implementation. His forte is to help companies make Excellence a key strategic differentiator. Companies where he has led these strategic initiatives have also achieved organizational transformation to usher a culture of Knowledge-sharing, Quality and customer-focus across the organization. 

He is the Founder & CEO of The CPi Coach (, a company that provides partnership, consulting and training in Quality / Lean, Six Sigma, Knowledge Management and related areas. Former positions held by him include:

  • President- Knowledge Management & Quality at Reliance Capital Ltd.
  • Senior Vice President- Knowledge Management & Quality at Bharti Airtel Ltd.
  • General Manager and Head of Knowledge Management at RPG Group
  • Senior Consultant with Ernst & Young Global Management Consulting. 

Arun is the author of 4 books, including 2 published by the American Society for Quality (ASQ). His books Continuous Permanent Improvement (ASQ 2014), The Strategic Knowledge Management Handbook (ASQ 2015) and Humor in Quality (KDP 2015) have been acclaimed by businesses and management professionals worldwide. He has also written about 70 published papers and articles in leading international journals on Quality Leadership and KM. 

In all the companies where he led Business Excellence, initiatives such as Lean Six Sigma and KM are significant direct contributors to revenue, profits, shareholder-value creation and customer satisfaction. Companies where he led these initiatives have won numerous international awards and recognitions in these areas. 

Arun is a sought-after speaker or chairman at Business Excellence / Quality and KM events across the world. In May 2016, he was an invited speaker at ASQ’s World Quality Conference, USA. In Oman, in Oct 2016, he conducted a COPIS Workshop for the top management team of GENETCO, to help the company identify business processes and performance measurements from the customer’s perspective. Some of the KM and Six Sigma initiatives led by Arun have been documented as case studies by some leading business schools. 

He is an MBA and an M.S. from the University of Illinois, USA. He is also a Certified Corporate Director (jointly certified by the Institute of Directors & the World Council for Corporate Governance, UK). 

More details & testimonials can be seen at The CPi Coach website 


Arun’s Linkedin profile is available at