The CPI (Continuous Permanent Improvement) Coach

List of Papers and Articles by Arun Hariharan

Sr. No.

Title of Article

Name of Journal

Link / URL

Section 1: Articles on Business Excellence / Quality

1.

“The CEO’s Guide to Six Sigma Success” (white paper) - with a foreword by Dr. Mikel Harry

International Journal of Applied Quality Management, Vol.2 Issue 1

www.managementjournals.com/journals/hrm/article124.htm

2.

“Six Sigma - Lessons for  Leadership”,

NCQM Quality Magazine, May-Jun 2004

Print version only

3.

“The CEO's Guide to Six Sigma Success”

Six Sigma Forum Magazine, American Society for Quality, Vol. 5, No. 3

http://asq.org/pub/sixsigma/past/volume5-issue3/ssfmv5i3hariharan.pdf

4.

“COPIS : Tool or Strategy”,

Quality Digest, June 2011

 

http://www.qualitydigest.com/inside/quality-insider-article/copis-tool-or-strategy.html

5.

“Root Cause Analysis, Part 1 : Technique”,

Quality Digest, April 2011 (re-printed with permission in Quality India magazine, Quality Council of India, June 2011)

http://www.qualitydigest.com/inside/quality-insider-article/root-cause-analysis-part-1-technique.html

6.

“Root Cause Analysis, Part 2 : Critical Success Factors”,

Quality Digest, April 2011 (re-printed with permission in Quality India magazine, Quality Council of India, Aug-Sep 2011)

http://www.qualitydigest.com/inside/quality-insider-article/root-cause-analysis-part-2-critical-success-factors.html

7.

“Root Cause Analysis, Part 3 : Critical Success Factors”,

Quality Digest, May 2011

http://www.qualitydigest.com/inside/quality-insider-article/root-cause-analysis-part-3-critical-success-factors.html

8.

“Layers of Performance Measurement”

Quality Digest, August 2011

 

http://www.qualitydigest.com/inside/quality-insider-column/layers-performance-measurement.html

9.

“How to double revenue & profits without selling more : smart selling or ‘First Time Right’ selling”, Part 1

Quality Digest, March 2012

 

http://www.qualitydigest.com/inside/quality-insider-article/first-time-right-sales-part-one.html

10.

“How to double revenue & profits without selling more : smart selling or ‘First Time Right’ selling, Part 2”,

Quality Digest, March 2012

 

http://www.qualitydigest.com/inside/quality-insider-article/first-time-right-sales-part-two.html

11.

“Are you living in a different world than your Customer? : close the loop with the Customer”, Part 1

Quality Digest, April 2012

 

http://www.qualitydigest.com/inside/quality-insider-column/close-loop-customer-part-one.html

12.

“Are you living in a different world than your Customer? : close the loop with the Customer”, Part 2

Quality Digest, April 2012

 

http://www.qualitydigest.com/inside/quality-insider-column/close-loop-customer-part-two.html

13.

Quality Starts at the Board

Quality Digest, April 2012

 

http://www.qualitydigest.com/inside/quality-insider-column/quality-starts-board.html

14.

Is a complaining Customer doing a favor? – The Customer’s Tale

Quality Digest, Sep 2012

 

http://www.qualitydigest.com/inside/quality-insider-column/customer-s-tale.html

15.

Resolved but not resolved

Quality Digest, Oct 2012

 

http://www.qualitydigest.com/inside/quality-insider-column/resolved-not-resolved.html

16.

Business or Quality – do we have a choice? When Fast is Slow

Quality Digest, Oct 2012

 

http://www.qualitydigest.com/inside/quality-insider-column/business-or-quality-do-we-have-choice.html

17.

Right Question, wrong Question

Quality Digest, Oct 2012

 

http://www.qualitydigest.com/inside/quality-insider-column/right-question-wrong-question.html

18.

Stop measuring, start improving

Quality Digest, Jan 2013

http://www.qualitydigest.com/inside/quality-insider-column/stop-measuring-and-start-improving.html

19.

Value Stream Mapping – Autobiography of a Sales Order

Quality Digest, April 2013

http://www.qualitydigest.com/inside/quality-insider-column/autobiography-sales-order.html

20.

Trouble in Motown – Detroit and the Cost of poor Quality

Quality Digest, July 2013

https://www.qualitydigest.com/inside/quality-insider-column/trouble-motown.html

21.

3 types of Lean Six Sigma Projects Quality

Quality Digest, August 2013

http://www.qualitydigest.com/inside/quality-insider-column/three-types-lean-six-sigma-projects.html

22.

How to calculate financial results from Lean Six Sigma Projects

Quality Digest, August 2013

http://www.qualitydigest.com/inside/quality-insider-column/how-calculate-financial-results-lean-six-sigma-projects.html

23.

When the thrill is gone - do more of the Boring

Quality Digest, Oct 2013

http://www.qualitydigest.com/inside/quality-insider-article/when-thrill-gone.html

24.

Quality: Art or Science?

Quality Digest, Oct 2013

http://www.qualitydigest.com/inside/quality-insider-column/quality-art-or-science.html

25.

Standardize to Improve, Part 1: Business Process Mapping

Quality Digest, Oct 2013

http://www.qualitydigest.com/inside/quality-insider-column/standardize-improve-part-1.html

26.

Standardize to Improve, Part 2: FAQs about Process standardization

Quality Digest, Nov 2013

http://www.qualitydigest.com/inside/quality-insider-column/standardize-improve-part-2.html

27.

Small Things Matter

Quality Digest, Dec 2013

http://www.qualitydigest.com/inside/quality-insider-column/small-things-matter.html

28.

Expert’s Blind Spot

Quality Digest, Jan 2014

http://www.qualitydigest.com/inside/health-care-column/expert-s-blind-spot.html

29.

Two Approaches to Continuous Improvement: The Smart & The Stupid

Quality Digest, Jan 2014

http://www.qualitydigest.com/inside/quality-insider-column/two-approaches-continuous-improvement.html

30.

Quality Questions

Quality Digest, Jan 2014

http://www.qualitydigest.com/inside/quality-insider-column/questions-will-help-you-avoid-quality-problems.html

31.

Want Quality? Have a small Quality department

Quality Digest, Aug 2014

http://www.qualitydigest.com/inside/quality-insider-column/want-quality.html

32.

Progress, not perfection: Excellence through Continuous Permanent Improvement

Quality Digest, Sep 2014

http://www.qualitydigest.com/inside/quality-insider-column/progress-not-perfection.html

33.

Are you a Honeymoon CEO?

Quality Digest, Sep 2014

http://www.qualitydigest.com/inside/quality-insider-column/are-you-honeymoon-ceo.html

34.

Qualities of a Quality CEO?

Quality Digest, Oct 2014

http://www.qualitydigest.com/inside/quality-insider-column/qualities-quality-ceo.html

35

Recall in Services

Quality Digest Oct 2014

http://www.qualitydigest.com/inside/quality-insider-column/when-defective-products-are-services.html

36

Quality is a full-time job

Quality Digest, Dec 2014

http://www.qualitydigest.com/inside/quality-insider-column/quality-department-tour-duty.html

37

Knee-jerk reactions won’t solve Quality problems

Quality Digest, Jan 2015

http://www.qualitydigest.com/inside/quality-insider-column/knee-jerk-reactions-won-t-solve-quality-problems.html

38.

The Quality Paradox

Quality Digest, Jan 2015

http://www.qualitydigest.com/inside/quality-insider-column/quality-paradox.html

39.

Please ignore if already done

Quality Digest, Jan 2015

http://www.qualitydigest.com/inside/quality-insider-column/please-ignore-if-already-done.html

40.

When Controls go out of Control

Quality Digest, Feb 2015

http://www.qualitydigest.com/inside/quality-insider-column/when-controls-go-out-control.html

41.

Give me Authority, you take Accountability

Quality Digest, Feb 2015

http://www.qualitydigest.com/inside/quality-insider-column/give-me-authority-you-take-accountability.html

42.

Root and Fruit

Quality Digest, Mar 2015

http://www.qualitydigest.com/inside/quality-insider-column/roots-success.html

43.

Is Poor Quality ISO 9001’s Fault?

Quality Digest, Oct 2015

http://www.qualitydigest.com/inside/standards-column/100615-poor-quality-iso-9001-s-fault.html

44.

Certifying Body: Partner or Policeman?

Quality Digest, Oct 2015

http://www.qualitydigest.com/inside/standards-column/100715-certifying-body-partner-or-police-force.html

45.

Is Quality only for Operations?

Quality Digest, Dec 2015

http://www.qualitydigest.com/inside/management-column/120815-quality-only-operations.html

46.

Qualities of a Successful Quality Professional

Quality Digest, Jan 2016

http://www.qualitydigest.com/inside/management-column/011216-qualities-successful-quality-professional.html

47.

What Technology can and can't do for Quality

Quality Digest, Feb 2016

http://www.qualitydigest.com/inside/innovation-column/020316-what-technology-can-and-can-t-do-quality.html

48.

Generalization: The Enemy of Root Cause Analysis

Quality Digest, Mar 2016

http://www.qualitydigest.com/inside/management-column/030216-generalization-enemy-root-cause-analysis.html

49.

Are you losing Opportunities for Improvement?

Quality Digest, Mar 2016

http://www.qualitydigest.com/inside/customer-care-column/031616-are-you-losing-opportunities-improvement.html

 

Section 2: Articles on Knowledge Management

50.

“Knowledge Management : A Strategic Tool”,

Journal of Knowledge Management Practice, Dec 2002

www.tlainc.com/articl46.htm

51.

“Critical Success Factors for Knowledge Management”,

KM Review, May-Jun 2005, Vol.8 Issue 2

http://www.highbeam.com/doc/1P3-924569361.html

52.

“360 Degree Knowledge Management”,

Journal of Knowledge Management Practice, May 2005

www.tlainc.com/articl86.htm

53.

“Knowledge Management at Bharti Tele-Ventures – a Case Study”,

Journal of Knowledge Management Practice, June 2005

http://www.tlainc.com/articl88.htm

54.

“Implementing the Seven KM Enablers at Bharti”,

KM Review, Jul-Aug 2005, Vol.8 Issue 3

http://www.highbeam.com/doc/1P3-924569131.html

55.

Thought Leader article - “The 360 Degree KM Model”,

Inside Knowledge, Vol. 8, Issue 10, August 2005

 

http://www.ikmagazine.com/xq/asp/sid.0/articleid.F5F08C44-2A4E-4EE0-9FED-DB0D8222DBFC/eTitle.Thought_leader/qx/display.htm

56.

“Knowledge Management Processes – the Best Practice Funnel” – Part 1

KM Review, Sep-Oct 2005

http://www.highbeam.com/doc/1P3-924521611.html

57.

“Knowledge Management Processes – the Best Practice Funnel” – Part 2

KM Review, Nov-Dec 2005

http://www.highbeam.com/doc/1P3-928907371.html

58.

“How to build a great KM Portal”

Journal of Knowledge Management Practice, Vol. 12, No. 2, June 2011

www.tlainc.com/articl266.htm

59.

“360-degree Knowledge Management and The Balanced Scorecard”

Journal of Knowledge Management Practice, Vol. 12, No. 4, December 2011

 

http://www.tlainc.com/articl288.htm

60.

Business Excellence and Knowledge Management

Quality Digest, July 2013

http://www.qualitydigest.com/inside/quality-insider-column/business-excellence-and-knowledge-management.html

61.

Knowledge Management is Fun

Journal for Quality and Participation, July 2015

http://asq.org/pub/jqp/past/2015/july/index.html

62.

What’s Really New in ISO 9001:2015? Knowledge Management

Quality Digest, Aug 2015

http://www.qualitydigest.com/inside/quality-insider-column/081115-what-s-really-new-iso-90012015-knowledge-management.html

63.

Creating a Strategic Knowledge Management Framework

Quality Digest, Aug 2015

http://www.qualitydigest.com/inside/quality-insider-column/082615-creating-strategic-knowledge-management-framework.html

64.

Ideas, Innovation and Knowledge Management

Quality Digest, Sept  2015

http://www.qualitydigest.com/inside/innovation-column/092115-ideas-innovation-and-knowledge-management.html

65.

How to Profit From Your Knowledge Assets

Quality Digest, Nov  2015

http://www.qualitydigest.com/inside/management-column/110415-how-profit-your-knowledge-assets.html

66.

The CEO’s Role in  Knowledge Management

Quality Digest, Nov  2015

http://www.qualitydigest.com/inside/management-column/110515-ceo-s-role-knowledge-management.html

DOWNLOAD: Publications brochure.pdf 

 

DOWNLOAD: Publications brochure.pdf 

List of Published Papers and Articles written by Arun Hariharan